Customer Resource Management |
Communicating with your clients and prospects could be the most important aspect of your business. Your entire company – from sales, marketing to support teams – have a tremendous need for promptly responding to customer and prospect queries in an accurate and timely manner.
The dataSTOR CRM integrated solution delivers this kind of power to you – anywhere and anytime – at your office, in your home, or at the client site. You will have all the components necessary to find, capture, manage, and support your customers whenever you have internet connectivity. Result - securely delivering the levels of satisfaction demanded by clients today.
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Resource Management |
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Your business world includes prospects, customers, vendors, and a variety of other collaborative business partners. They are your major resource. Accurate contact and account information for them is essential so you can continue to build and optimize your relationship with them. dataSTOR CRM quickly records interactions, updates schedules and tasks. Finger-tip access into complete account history information so you can review various account details such as current orders, order status, pricing history, financial status, and more. |
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Service Management |
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Rising to meet today’s service expectations is a daunting and challenging task for today’s discrete manufacturer. With the power of dataSTOR CRM’s integrated solution, employees throughout the organization are ensured that customer information is available enterprise wide. |
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Repair Management |
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Nobody wants a customer dissatisfied over defective parts, missing items, or any warranty issues. A complete case management tool allows you to quickly manage and resolve any problems that arise. All incidents are recorded on products, track and report on this data for analysis, issue returns, manage service contracts, establish, and maintain warranties – all from the power of dataSTOR CRM. |
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Opportunity Management |
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Want to optimize your chance of turning a prospect into a client? The dataSTOR CRM solution can help you do exactly that. Maintain a complete history of activities. By analyzing your data and offering specific products for specific clients will focus your marketing efforts and optimize your sales efforts. Link opportunities, appointments, tasks, notes, documents, e-mails and activities to specific clients, prospects to specific accounts. Report on sales funnel and opportunity progress. |
